Learning

In this day and age, remote work seems to be the salvation for many. When so many stores and other on-site businesses had to close, things now happen online. And that means there is increasing demand for remote customer support specialists.

We have a compiled a list of resources we think will help you master your customer support skills. Or if you don't have previous experience, it could be a great starting point in your career. Working as a customer support specialist is usually a relatively accessible entry point to an industry. Let's take IT for example: it could take years to become a truly skilled software developer, but you could get hired much easily in the customer service department of an IT company...which could give you the possibility to learn while doing 🙂

  • COURSES

  • BOOKS

  • OTHER

Courses are an accessible and interactive way to quickly learn about the customer support industry. This list contains our favorite resources for learning more about customer support from online courses.

Become a Customer Service Specialist - Lynda.com learning path

This learning path will help you learn how to provide great customer service and make your customers feel heard. It will go through.

It covers building key listening skills, developing your customer service problem-solving aptitudes and learning how to de-escalate challenging situations.

Customer Service: Soft Skills Fundamentals - Udemy

This course goes through how to take care of yourself while taking care of others. It covers how to really listen to customers, not just hear their problems and how to be personable even when you're not there in person so your users have a really customized and personal experience.

Customer Service Mastery: Delight Every Customer

You will get many ideas on how to delight customers, stand out from competitors with unique customer experiences. When you're done with this course, you will know how to create customers who are loyal for life and sing your praises to friends and family and help your team or employees give great service and be creative with new ideas.

IBM Customer Engagement Specialist Professional Certificate

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.

Outstanding Customer Service - The Ultimate Guide!

Customer service will make or break your business! You have no idea how much money you are losing due to bad customer service ... and how much money you can gain by providing excellent customer service!

This course is perfect for business owners, managers and employees ... get your team trained and cash in!