In this day and age, remote work seems to be the salvation for many. When so many stores and other on-site businesses had to close, things now happen online. And that means there is increasing demand for remote customer support specialists.
We have a compiled a list of resources we think will help you master your customer support skills. Or if you don't have previous experience, it could be a great starting point in your career. Working as a customer support specialist is usually a relatively accessible entry point to an industry. Let's take IT for example: it could take years to become a truly skilled software developer, but you could get hired much easily in the customer service department of an IT company...which could give you the possibility to learn while doing 🙂
-
COURSES
-
BOOKS
-
OTHER
Courses are an accessible and interactive way to quickly learn about the customer support industry. This list contains our favorite resources for learning more about customer support from online courses.
Become a Customer Service Specialist - Lynda.com learning path
This learning path will help you learn how to provide great customer service and make your customers feel heard. It will go through.
It covers building key listening skills, developing your customer service problem-solving aptitudes and learning how to de-escalate challenging situations.
Customer Service: Soft Skills Fundamentals - Udemy
This course goes through how to take care of yourself while taking care of others. It covers how to really listen to customers, not just hear their problems and how to be personable even when you're not there in person so your users have a really customized and personal experience.
Customer Service Mastery: Delight Every Customer
You will get many ideas on how to delight customers, stand out from competitors with unique customer experiences. When you're done with this course, you will know how to create customers who are loyal for life and sing your praises to friends and family and help your team or employees give great service and be creative with new ideas.
IBM Customer Engagement Specialist Professional Certificate
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.
Outstanding Customer Service - The Ultimate Guide!
Customer service will make or break your business! You have no idea how much money you are losing due to bad customer service ... and how much money you can gain by providing excellent customer service!
This course is perfect for business owners, managers and employees ... get your team trained and cash in!
Even today when there are a lot of interactive resources available for learning, books are still the go-to resource for many. You can learn and digest at your own pace and they often provide more insight than the alternatives. This is our top 5 selection of customer support books.
Hug Your Haters: How to Embrace Complaints and Keep Your Customers
Eighty percent of companies say they deliver outÂstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
Delivering Happiness: A Path to Profits, Passion, and Purpose
Make customer service the responsibility of the entire company-not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness to running a business. Help employees grow-both personally and professionally
How to Win Friends & Influence People
You can go after the job you want—and get it!
You can take the job you have—and improve it!
You can take any situation—and make it work for you!
Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you:
Emotional Intelligence 2.0
In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack.
By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.
The Thank You Economy
The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn't some abstract concept or wacky business strategy—it's real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It's the way we communicate, the way we buy and sell, the way businesses and consumers interact online and offline.
There are many blogs, podcasts and online communities dedicated to customer support specialists. We've selected our favorites in this list.